Subject: RE: Refund Approval #6473196202
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Haithm Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 18 Aug 2020 11:47:13 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 18, 2020 3:13 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Haithm Saeed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval #6473196202
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund approval.

Ticket ID: 622625
Order Date: Mar 26, 2020
Order ID: 6473196202
Tracking ID: S000705060049
Total Price: SAR199.00

Issue Description: The order was placed on Mar 26 and he placed the order for 5 items. However, the customer is complaining about 1 missing item which is:
159375491 - - Juniors Gloster Activity Center SAR 199.

Case history:  Customer reach out to us on 03 Apr, that he has not received the all items. we have escalated to WH to update us regarding the missing item but we did not get any update from WH.

Customer's history:  Customer has only this order with us.

Assistance req​u​ired: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 18 August, 2020 16:11:27
Subject: Re: Missing items//6473196202

Hi Team,

Any update on below case.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 12:02:59
Subject: Re: Missing items//6473196202

Hi Team,

With reference to the order number 6473196202, the order was placed on Mar 26 and he placed the order for 5 items. However, the customer is complaining about 1 missing item which is 159375491 - - Juniors Gloster Activity Center SAR 199.

So we request you to look intis this conecrn and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 03:52:50
Subject: Missing items

Hi Team,

Problem Statement: (Missing items)

Order Date : 26/03/2020

Order ID: 6473196202
Tracking ID: S000705060049
Assistance Required: Need missing item

Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 159375491 - - Juniors Gloster Activity Center - SAR 199.00

Regards,
​​Haitham Saeed

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund Approval #6473196202
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 18 Aug 2020 11:37:34 +0000

Ok, process

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca04d215948484f36d21d08d8436b19cb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637333474554138544&sdata=MOWIqm8I%2F90BA84ab6l6KHDh1Kn1WRx1amblQcfN%2BiU%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca04d215948484f36d21d08d8436b19cb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637333474554138544&sdata=pECHba3lg%2FH6ZScADGeVJ5L9xdg%2FK8buHJ8SafCh8hM%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, August 18, 2020 3:36 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval #6473196202
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 3:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Haithm Saeed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval #6473196202
Importance: High

External email sender, please take precaution.

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 622625
Order Date: Mar 26, 2020
Order ID: 6473196202
Tracking ID: S000705060049
Total Price: SAR199.00

Issue Description: The order was placed on Mar 26 and he placed the order for 5 items. However, the customer is complaining about 1 missing item which is:

159375491 - - Juniors Gloster Activity Center SAR 199.

Case history:  Customer reach out to us on 03 Apr, that he has not received the all items. we have escalated to WH to update us regarding the missing item but we did not get any update from WH.

Customer's history:  Customer has only this order with us.

Assistance req​u​ired: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 18 August, 2020 16:11:27
Subject: Re: Missing items//6473196202

Hi Team,

Any update on below case.

Regards,

Fauzan

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 12:02:59
Subject: Re: Missing items//6473196202

Hi Team,

With reference to the order number 6473196202, the order was placed on Mar 26 and he placed the order for 5 items. However, the customer is complaining about 1 missing item which is 159375491 - - Juniors Gloster Activity Center SAR 199.

So we request you to look intis this conecrn and assist us.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 03:52:50
Subject: Missing items

Hi Team,

Problem Statement: (Missing items)

Order Date : 26/03/2020

Order ID: 6473196202

Tracking ID: S000705060049

Assistance Required: Need missing item

Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 159375491 - - Juniors Gloster Activity Center - SAR 199.00

Regards,

​​Haitham Saeed