Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jul 2020 08:03:53 +0000

Hi Maykel Samir Nakhnoukh,  The customer has responded to the ticket.    Ticket comment <div style="direction: rtl">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzMTA3NTY3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nsfrOlxAcFKVffNffC-S5VfqDRVPLVE0IZziADfBXKY" alt="image1.png" id="19339FA6-A013-428A-9004-BA62A153C442"><br>
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<br><div id="AppleMailSignature" dir="rtl"><div style="text-align: right;direction: rtl">‏من الـ iPhone الخاص بي</div></div>
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<br>في 25‏/07‏/2020 الساعة 8:22 ص، كتب/كتبت ‏Centrepoint ‏&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1322111</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1322111<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<span>-</span>-</div>
<div dir="ltr">Zwenaa84 : </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzMDA5NTAxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7Ha6wPjhWbM-iEVhwV27d51Jo_y5418yZT8bevWVSLY" alt="image1.png" id="90823523-D76C-4728-A71A-35B3D53267A3"><br>
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<div id="AppleMailSignature" dir="rtl"><div style="text-align: right;direction: rtl">‏من الـ iPhone الخاص بي</div></div>
<br>
<div dir="rtl">
<br>
<br>في 07‏/07‏/2020 الساعة 4:46 م، كتب/كتبت ‏Centrepoint ‏&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br><br><div></div>
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										رقم الطلب 8391064920									</td>
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									<a href="https://www.centrepointstores.com/kw/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" style="display:inline-block" rel="noreferrer"><br>
									<img style=" border:0; margin:0" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ar/current/emails/logo-centrepoint.png" width="90"></a><div></div>
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												<td colspan=" 2" style="padding:15px 0 0 0">حمّل تطبيقاتنا الآن</td>
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<div><a href="https://itunes.apple.com/kw/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" target="_blank" rel="noreferrer"><br>
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<div><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" target="_blank" rel="noreferrer"><br>
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a></div>
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<div><a href="https://itunes.apple.com/kw/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" style="text-decoration:none;color:#202020" rel="noreferrer">ايفون</a></div>
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<div><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" style="text-decoration:none;color:#202020" rel="noreferrer">اندرويد</a></div>
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<span class="navMenu"><br>
													<a href="https://www.babyshopstores.com/kw/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">بيبي شوب</a></span><br>
													<span class="navMenu"><br>
													<a href="https://www.lifestyleshops.com/kw/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">لايف ستايل</a></span><br>
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													<a href="https://www.splashfashions.com/kw/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">سبلاش</a></span><br>
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													<a href="https://www.shoemartstores.com/kw/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">شو مارت</a></span><br>
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													<a href="https://www.centrepointstores.com/kw/ar/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">العروض</a></span><br>
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													<a href="https://www.centrepointstores.com/kw/ar/search?q=badge.title.en%3AClearance&amp;clr=true%26utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">تصفيات</a></span><div></div>
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																												نأسف لإلغاء جزء من طلبك.<div></div>
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<div>مرحبًا Zaina alomran،<br>
	                                 	تم إلغاء المنتجات التالية من رقم الطلب<br>
										  8391064920 	                                 	                                 	<br>
	                                 	                                 										قيمة مرتجعاتك في طريقها إليك، من المفترض ألا يستغرق الأمر أكثر من 15 يومًا بناء على إجراءات البنك التابع له<br>
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												 	المنتجات الملغاة												</div>
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															        						   									 3.5  د.ك.‎‎<div></div>
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																		<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="right">  شومارت  </td>
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																		<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="right">  شبشب فليب فلوب بارزالملمس من لي كوبر  </td>
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																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;text-align: right;direction: rtl" align="right">اللون: أسود </td>
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<div>المقاس: <br>
																		        	     																		        	     44</div>
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																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;text-align: right;direction: rtl" align="right">الكمية: 1 </td>
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<div><a href="https://www.centrepointstores.com/kw/ar/p/162306733?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_partial_cancellation_KNET_KW_ar" rel="noreferrer"><br>
																																																						<img alt="" src="https://40e1490782f383866663-4993d07f8a91cc1cfa39bf926012c29e.lmsin.net/590278BLACK-590278-BR-SMAW19100220_01-150.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px"><br>
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<div>3.5  د.ك.‎‎</div>
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																		<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="right">  شومارت  </td>
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																		<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="right">  شبشب فليب فلوب بارزالملمس من لي كوبر  </td>
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																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;text-align: right;direction: rtl" align="right">اللون: أخضر </td>
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<div>المقاس: <br>
																		        	     																		        	     44</div>
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																		<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300;text-align: right;direction: rtl" align="right">الكمية: 1 </td>
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<div><a href="https://www.centrepointstores.com/kw/ar/p/162306726?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_partial_cancellation_KNET_KW_ar" rel="noreferrer"><br>
																																																						<img alt="" src="https://40e1490782f383866663-4993d07f8a91cc1cfa39bf926012c29e.lmsin.net/590278TEAL-590278-BR-SMAW19100220_01-150.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px"><br>
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				            <strong>7  د.ك.‎‎</strong><div></div>
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<div>المجموع الفرعي:</div>
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<div><strong>7  د.ك.‎‎</strong></div>
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<div><strong>المجموع</strong></div>
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<img src="https://i1.lmsin.net/website_images/misc/[email-masked]" alt="" style="width: 50px;height: 50px;display: inline-block;vertical-align: middle;margin-left: 15px">
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رمز القسيمة:</span>
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<span style="background-color: #F1F1F1;border-radius: 3px;text-align: center;font-family:Arial, Helvetica, sans-serif;font-size:16px;width: 70%;margin-left: 5%;display: inline-block;vertical-align: middle;padding: 10px 0;color: #000000; font-weight: bold">8391064920_v91381412_c-68983-59785</span>
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قيمة القسيمة:
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<b style="font-size: 21px"> د.ك.‎‎ 7</b><br>
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&lt;8391064920_v91381412_c-68983-59785&gt;
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استخدم هذه القسيمة عند التسوق شومارت منتجات أونلاين أو داخل المتجر.
صالحة حتى تاريخ:  07 يناير 2021.                                               تطبق <a href="https://www.centrepointstores.com/kw/ar/termsandconditions?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_partial_cancellation_KNET_KW_ar" style="text-decoration: underline" rel="noreferrer">الشروط والأحكام</a>.
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		<td style="padding:0 15px 15px 0; font-size:15px; font-weight:700; text-align:right;color:#242428"><span class="aligntext">هل تحتاج إلى مساعدة؟ ابقِ على اتصال</span></td>
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<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%">
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<strong>راسلنا الآن</strong>، وسوف يصلك الرد في أسرع وقت ممكن </div>
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<div><a href="mailto:[email-masked]?Body=Contacted" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><br>
											<img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a></div>
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<strong>تابعنا على</strong> مواقع التواصل الاجتماعي</div>
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<div><a href="https://www.facebook.com/CentrepointME" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><br>
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a></div>
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											<div style="margin:0; padding:0; line-height:20px; text-align: right"> <strong>@centrepointme</strong> غرّد لنا بصفحتنا على تويتر</div>
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<div><a href="https://twitter.com/centrepointme" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><br>
											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a></div>
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<strong style="direction: rtl;display: inline-block">اتصل بنا على (18-00-871).</strong> <br>على مدار أيام الاسبوع، 24 ساعة طوال اليوم</div>
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						<td align="right"><span style="font-size:11px; color:#848483"><br>
								© 2016 ريتيل وارلد ليمتد </span></td>
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<div><span style="font-size:11px;color:#848483"><br>
							<a href="https://www.centrepointstores.com/kw/ar/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">سياسة الخصوصية</a>  |<br>
						    <a href="https://www.centrepointstores.com/kw/ar/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_KNET_KW_ar" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">الشروط والأحكام</a><br>
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</div></div></blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1322111