Subject: New Reply Received - Re: Your Click & Collect order is confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 29 Jun 2020 08:14:13 +0000

Hi Maykel Samir Nakhnoukh,  The customer has responded to the ticket.  Re: Your Click & Collect order is confirmed!  Ticket comment <div dir="ltr">Dear Team,<div><br></div>
<div>I had understood that there would be SMS notification when the item is ready as I had read it in your confirmation email. That doesn't mean you can keep the customer waiting for weeks and months. i cannot wait any further and i need to at least know how long i need to wait. if it is too long, then i would like to cancel the order and a refund. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jun 29, 2020 at 11:10 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ansu,<br><br>Thank you for contacting us.<br>We apologize for the inconvenience caused to you.<br><br>When it will be ready they will send you the SMS</div>
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<br>Thanks for your understanding and cooperation<br>Feel free to contact us for further assistance.<br><br>Your friends,<br>Support Team<br><br>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Ansu Alina</div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1268040