Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Jun 2020 05:21:58 +0000

Hi Maykel Samir Nakhnoukh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Order No. LM7687891680

Delivery date: 19th Jun 2020

To: Zainab Alalawi
H:975
R:3537
B:935
AlHajiyat, East Riffa

Phone No:36765894

Hi Team,

Please note that i have placed an order on 15th of Jun and the delivery was fast and i received it on the 19th of Jun.

Being fast in delivery is good service you offer to customers. However, one of the main important things is that you need to make sure you deliver the right items. I opened the package today and i was shocked that how did your employee couldn't differentiate between the items colours.

The item is "juniors printed flannel blanket - set of 3" which is for 4.20 BHD. In the order the items are clear gray and white and the delivered were pink.

First, if the item is sold out you need to contact me and inform me with regards the same before replacing it with another colour.

Second, these items are for new baby born so if i order it as a blue means the baby gender is a boy and you have replaced it with a feminine colour"Pink"!!!

Third, i tried to reach your representative via calls but no one is available to answer my calls and i left several voice mails into your system but no one called me back.
Called fro. 39433991

Fourth, nowadays i am in self-isolation due to Covied-19 and ill not be able to go out to any of your stores which is for my and your staff safety.

Fifth, the delivery representative was not wearing masks once he knock my doors were you have to raise it with your carrier company. 

Finally, The reason why we are placing online orders is to avoid interaction with people and avoid going out for unnecessary tasks to stay safe out of the C-19.

Im looking forward to be contacted by one of your representatives to solve my issue. And the itema are still sealed and note open. 

You can reach me on my mobile 39433991 / 39300909 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1236993