Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 02:10:56 +0000

Hi Mohammed Altahir,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Good day, i would like to inform you that i receive a message that my order was out for delivery and other one was undelivered status. Im confused about this and worried also because it was happen to me last time. My shipment before was delivered not on the date mentioned status, that was delivered 5 days more than the date you've given me to claim the orders. I message your team immediately regarding for this so you can do some better action from it. Thank you, have a nice day. <br><br>
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<div>On Monday, May 10, 2021, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mark,</div>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. </span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966557403461).</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We would like to inform you that our courier team always ensures that 3 delivery attempts are made for the order on 3 different days. </span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2549609