Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 06:23:14 +0000

Hi Mohammed Altahir,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">I already Discussed that returned request for order 9655231606 with your representative.. and i recieved msg from MAX that your agent will come to pickup from same pickup point.. Thank You for quick response.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 27 Apr 2021, 3:04 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sohail,<br><br>We sincerely apologize however, we do not have an exchange option available at this time. You can return online purchases through the below three channels:</div>
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<div dir="ltr">·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.<br><br>
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<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>
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<div>·You can now drop off your return to any (brand) store across the (Territory as per customer's Location).</div>
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<div>Here’s what you need to do.</div>
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<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Brand) store in the (<span>Territory as per customer's Location)</span><span>.</span>
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<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
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<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2461586