Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Apr 2021 17:31:04 +0000

Hi Mohammed Altahir,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">
<div dir="auto"></div>It been like 5 days i had been waiting for my item to be delivered. Last april 20 thats the only time the courier contacted me but unfortunately i did not answer the call. Following day until yesterday day i had been calling your customer service to check my oder. And up to now there is no update from courier. I need my item to be deliver.my travel is approaching.please.i am hoping to have un update for tomorrow or receive my item. Thank you. <div dir="auto"><div dir="auto">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Apr 24, 2021, 8:41 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" dir="ltr">Hi Caryl,</span></div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. </span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966508577549)</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We would like to inform you that our courier team always ensures that 3 delivery attempts are made for your order on 3 different days. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2443821