Subject: New Reply Received - Re: Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Apr 2021 17:57:24 +0000

Hi Mohammed Altahir,  The customer has responded to the ticket.  Re: Refund   Ticket comment <div>?<br><br>
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<div id="AppleMailSignature" dir="ltr">Mohammed <div>Sales Manager</div>
<div>Hajaji Trading Est</div>
<div>Jeddah,KSA</div>
<div>Mob:055 8904823</div>
<div>Sent from my iPhone</div>
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<div>On 20 Apr 2021, at 12:35 pm, Osmaan Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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Wat happened no reply?<br><br><div id="AppleMailSignature" dir="ltr">Mohammed <div>Sales Manager</div>
<div>Hajaji Trading Est</div>
<div>Jeddah,KSA</div>
<div>Mob:055 8904823</div>
<div>Sent from my iPhone</div>
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<br>On 18 Apr 2021, at 9:20 pm, Osmaan Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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Refund not came yet??? Wats the problem?? For such a small Amount how many times I should email??<br><br><div id="AppleMailSignature" dir="ltr">Mohammed <div>Sales Manager</div>
<div>Hajaji Trading Est</div>
<div>Jeddah,KSA</div>
<div>Mob:055 8904823</div>
<div>Sent from my iPhone</div>
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<br>On 16 Apr 2021, at 12:27 pm, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div dir="ltr">Hi Osman,<br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order (6287331800, 6287081666) Please note that the refund has been processed successfully from our side for the amount (Transaction declined), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2402047