Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 19:57:14 +0000

Hi Mohammed Altahir,  The customer has responded to the ticket.    Ticket comment <div dir="ltr" style="direction: ltr">Hello,</div>
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<div dir="ltr" style="direction: ltr">I used to have 2 KD credit in my credit in the application from a previous refund. I used them to pay for this transaction (<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>8251998891) </span>and now It’s gone and no longer there so please refund me those. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 18 Apr 2021, at 5:28 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Bokenaa,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (8251998891) was not successfully placed. As we can see the amount was deducted from your (KNET), we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.</div>
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<div>Please allow 3-5 business days for the amount to be released by your Bank. In the meantime you can go ahead and try placing a new order from our website directly or place a new order once you have received the amount back in your account.</div>
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<div>Hope this helps and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2415040