Subject: New Reply Received - Request for refund.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 03:20:06 +0000

Hi Mohammed Altahir,  The customer has responded to the ticket.  Request for refund.  Ticket comment <div>I went to store for refund but was turned back saying it’s not yet processed yet. Please let me know when it can be done.</div>
<div>Thanks </div>
<div>Nitesh<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thursday, April 15, 2021, 12:04 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Nitesh,<br><br>We sincerely apologize however, we do not have an exchange option available at this time. You can return online purchases through the below three channels:</div>
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<div dir="ltr">·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br><br>
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<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>
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<div>·You can now drop off your return to any (brand) store across the (Territory as per customer's Location).</div>
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<div>Here’s what you need to do.</div>
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<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SMINTERNATIONAL) store in the (<span dir="ltr">UAE)</span><span>.</span>
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<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
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<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2402524