Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 18:02:42 +0000

Hi Mohammed Altahir,  The customer has responded to the ticket.  Returns  Ticket comment <span style="-webkit-text-size-adjust: auto">I received a wrong item in my order # 9649581807 from babyshop online application  Which is a shuttle towel price of 19 dirhams came in wrong size supposed to be 120x60 cm but it  came in smaller size 38x76 cm as
 shown in attachment </span><br style="-webkit-text-size-adjust: auto">
<span style="-webkit-text-size-adjust: auto">I called the call center and they advised to send an Email .</span><br style="-webkit-text-size-adjust: auto">
<span style="-webkit-text-size-adjust: auto">Please advise <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMDMzMzAyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d0lAuvTH8JPBaomDFEVC2gKFFk2OtBh4SSBy5Po2kVw"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMDMzMzAyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UGx-93ADUD1FpP0wUPnJj-NBtY2q3nHuUi2p7pHJmlM"></span><br>
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<div>On Apr 12, 2021, at 4:21 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2385341</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammed Altahir : </div>
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<div dir="ltr">Hi Reham,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div><span>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2385341