Subject: New Reply Received - Order Number:6496706432 - Late Shipping
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 21 Jun 2020 15:07:06 +0000

Hi Mohammed Altahir,  The customer has responded to the ticket.  Order Number:6496706432 - Late Shipping   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM96F4A125D2C64BF7B93B7C2F01CE834E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Parvez Khan</span></a>
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<div class="MsoNormal">Any update.</div>
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<div class="MsoNormal">Customer is continuously chasing for his order. </div>
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<div>From: Shoemart &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, June 21, 2020 12:33 AM<br>
<b>To:</b> Ksaclick&amp;collect Rydconloc &lt;[email-masked]&gt;; Ksaconloc Ops &lt;[email-masked]&gt;; Manager Cpr2 &lt;[email-masked]&gt;; Parvez Khan &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;;
 Ramesh Gottimukkala &lt;[email-masked]&gt;; Sridhar Gatta &lt;[email-masked]&gt;<br>
<b>Subject:</b> New comment - [#1211761] Order Number:6496706432 - Late Shipping</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Qazi Mohammed to HelpSMAE</span></div>
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Comment added by : Suvadeep Saha<br>
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Comment Content: </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:#212121">Dear Parvez,</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:#212121">Pls check &amp; revert...  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards
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Suvadeep Saha<br>
E-Com Ops<br>
Extn- 4641</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, June 20, 2020 2:26:45 PM<br>
<b>To:</b> Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ksaclick&amp;collect Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ksaconloc Ops &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Parvez Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sridhar Gatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Cpr2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1211761] - Order Number:6496706432 - Late Shipping- Click &amp; Collect
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Gottimukkala</span></a>
<a id="OWAAM54E042304B1D4B59A2C6CA623C6B28B0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Suvadeep Saha</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">17 days have completed but the order has not been delivered to the store yet.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly confirm whether it going to dispatch or else stuck with any technical issue..</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Order Number: 6496706432</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Customer: Nazeer Ahmed</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Order Created: Jun 3, 2020</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Order Delivery Mode: Click &amp; Collect
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<b><span style="font-size:10.5pt;font-family:-apple-system">Order Status: IN_PROGRESS</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Sridhar Gatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, June 20, 2020 8:59 AM<br>
<b>To:</b> Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ksaclick&amp;collect Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ksaconloc Ops &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Parvez Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1211761] - Order Number:6496706432 - Late Shipping</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear SHOEMART support team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please let us know by when we can expect a reply. I see this being followed from 15<sup>th</sup> Jun to know the status of the delivery from our side to respond to the customer.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer has personally called me on 15<sup>th</sup> Jun &amp; is following up.  In addition, I have called the toll free to no to check the status on 18<sup>th</sup> June– he also
 says that we will check and raise a ticket and <u>just closes</u> the phone without listening further.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I would appreciate if we can respond to the customer with a tentative time line or some solution.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please do call me on +966 58 2420026 for any further queries.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Best regards,
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 19, 2020 3:26 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ksaclick&amp;collect Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ksaconloc Ops &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Parvez Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sridhar Gatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#1211761] - Order Number:6496706432 - Late Shipping</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>Qazi,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>you for reaching out to us with your concern.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>on it - and we’ll do our best to sort this out for quick delivery.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>free to get in touch if you need further assistance.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1211761:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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