Subject: RE: Missing Item - 6208469216
From: "Vijay mandal (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Thu, 27 Aug 2020 10:06:28 +0000

Hi  Jessie,
Mentioned Order-Item is shortpicked and cancellation was updated to Hybris.

Hi @Sankar T<mailto:[email-masked]> ,
Request you to please cancel it in Hybris.
Also please try to check why it was not updated in hybris, as Cancellation was already published for this item back on 14th July.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 27, 2020 2:02 PM
To: Apoorv Joshi <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Hafizullah Lsm <[email-masked]>
Subject: RE: Missing Item - 6208469216
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please help with the below:

INC0836368

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 4:39 PM
To: LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>
Subject: Missing Item - 6208469216

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6208469216

Please cancel the following item in this order 161837736 - - Disney Toy Story 4 Printed Pop-Up Water Bottle as it wasn't never sent under consignment details so the customer can receive their refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 August, 2020 17:31:23
Subject: Partial order shipped and we are unable to cancel the item

Hi Team

Problem Statement:  Partial order shipped and we are unable to cancel the item

Order Date: Jul 14, 2020
Order ID: 6208469216
Tracking ID: 46066212496

Assistance Required: Need to cancel and refund of the item

Issue Description: The order was shipped from our side on 14/07/2020 and delivered on 15/07/2020 but the following item :
161837736 - - Disney Toy Story 4 Printed Pop-Up Water Bottle
did not ship and delivered, and the customer wants to refund this item, so we request that you please do the needful.

Thanks & Regards
Hafizullah

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