Subject: The Oder is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions (8398689388)
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 24 Aug 2020 00:08:15 -0700 (MST)

Hi Team 

Problem Statement: The Oder is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Order Date: ​Aug 21, 2020 
Order ID: ​8398689388 
Total Price: ​KWD233.85 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah