Subject: Need Approval for refund # 9600726892
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 20 Sep 2020 22:17:57 -0700 (MST)

Dear Team, 

Problem Statement: Refund Not Processed 

Order Date: Sep 1, 2020 
Order number: 9600726892 
Return Tracking ID: FP0902000514 
Order Status: IN_PROGRESS 
Consignments: IN_TRANSIT 
Total Price: AED286.50 

Assistance Required: Need Approval for refund 

Issue Description: 
As per the Hybris, the order is IN_TRANSIT but I have got information from LMG team that the order has been returned to WH Approval is attached. 

Case History: The customer reached out to us on 9, Sep 2020, for the follow up for the delivery and now wants to refund. 

Customer's History: The customer has placed his 5th order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah.