Subject: Re: refund approval
From: Shakeeb Arsalan <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 22 Aug 2020 04:50:04 -0700 (MST)

Hi 

PFA as it was mentioned in the created RMA by the system that the item the customer is taking about has been received at the WH. 
i have created RMA and raised Jira to process the RMA https://landmark.atlassian.net/browse/REL-111789 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 20, 2020 12:32:24 PM 
Subject: Re: refund approval 

Dear Team, 

Problem Statement: Missing Item 
Order Date: Mar 26 , 2020 
Order ID: [ callto:6472955535 | 6472955535 ] 
Tracking ID: 45758555850 (NOT_DELIVERED) , 45760625282 (DELIVERED) 

​Assistance Required: Need to refund 

Issue Description : Customer placed order on Mar 26 , 2020, of 14 items, and order was shipped in 2 shipments. 
As per Hybris: One shipment by the tracking id 45760625282 is delivered and the second shipment by the tracking id 45758555850 is not delivered. 
As per customer: He has received both shipments but he ordered 14 items and received only 13 items, Now customer saying I want to refund of this missing item ASAP 

The Missing item is: 162056752 - - Juniors 3-in-1 Jamie Baby Seat 

Case History: The customer reached out to us on the 10 of April for the follow up for the refund. 

Customer's History: The customer has placed his 1st order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, August 20, 2020 11:20:45 AM 
Subject: refund approval 

Dear Team, 

Problem Statement: Missing Item 
Order Date: Mar 26, 2020 
Order ID: 6472955535 
Tracking ID: 45758555850 (NOT_DELIVERED) , 45760625282 (DELIVERED) 

​Assistance Required: Need to refund 

Issue Description : Customer placed order on Mar 26, 2020, of 14 items, and order was shipped in 2 shipments. 
As per Hybris: One shipment by the tracking id 45760625282 is delivered and the second shipment by the tracking id 45758555850 is not delivered. 
As per customer: He has received both shipments but he ordered 14 items and received only 13 items, Now customer saying I want to refund of this missing item ASAP 

The Missing item is: 162056752 - - Juniors 3-in-1 Jamie Baby Seat 

Case History: The customer reached out to us on the 10 of April for the follow up for the refund. 

Customer's History: The customer has placed his 1st order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Shakeeb