Subject: Need Approval for refund #8377956047
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 9 Aug 2020 07:11:08 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Order Date : Apr 15, 2020 
Order number : 8377956047 
Tracking ID: 100041431530 

Total Price: KWD31.29 

Issue Description: The customer placed an order for 6 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 6 items have been delivered from our side. 
The missing item is: 
162032141 - - Juniors Rudy Bassinet KWD31.29 

Case History : The customer reached out to us on the 5th of May. that he has not received the one item. We have added the details to the Kuwait missing item sheet and escalated to warehouse we have not get any update. 

Customer's History : The customer has placed his 2nd order with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Fauzan. 

From: "Seeta Seeta" <[email-masked]> 
To: "ecom cpkuwait" <[email-masked]>, "ecom cskuwait" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Thursday, 30 July, 2020 18:19:26 
Subject: Re: Need Approval for refund 

Hi Team, 

With reference to the order number 8377956047, the customer placed the order for 6 items and as per hybris all items has been delivered to the customer under tracking id 100041431530. 

Now the customer is claiming 1 item is missing which is 162032141 - - Juniors Rudy Bassinet KW 31.29. So we request you to check this concern and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 15:37:57 
Subject: Need Approval for refund 

Hi Team, 

Problem Statement: Missing items 

Order Date : Apr 15, 2020 
Order number : 8377956047 
Tracking ID: 100041431530 

Assistance Required: Need Approval for refund 

Issue Description: The customer placed an order for 6 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 6 items have been delivered from our side. 
The missing item is: 
162032141 - - Juniors Rudy Bassinet 

The item has been added by Asjad Hussain in KWD missing item Sheet for refund . 

Case History : The customer reached out to us on the 5th of May for the follow up for the refund. 

Customer's History : The customer has placed his 2nd order with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah.