Subject: RE: Refund issue for not delivered order 8376455930 Tracking ID: 100041269465
From: Mohammed Sulaiman <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, KWI.CustomerSupport <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Farah Humaidan <[email-masked]>
Date: Sun, 2 Aug 2020 21:52:49 +0000

Adding Farah,

Dear Farah,

Kindly look into this case and your feedback is needed please for Landmark team.

Mohammed Sulaiman
Business Development Executive

Mob. +965 9723 8947
Tel.   +965 1881881   .

Team email  [email-masked]<mailto:[email-masked]>
[Description: cid:C4F13C96-5839-4B2D-9B29-FA37425157BB]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Friday, July 31, 2020 9:09 AM
To: Rashid Gafoor Kaskar; Reddy Prasad; Shakeeb Arsalan; KWI.CustomerSupport; Midhun Madhu; Mohammed Sulaiman
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Hafizullah Lsm; Escalations Dxbteam; Mohammad Shafeeque
Subject: RE: Refund issue for not delivered order 8376455930 Tracking ID: 100041269465
Importance: High

@KWI CustomerSupport<mailto:[email-masked]> @'Mohammed Sulaiman'<mailto:[email-masked]>

Please help on the below case.

We need to refund the customer asap.

From: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 6:33 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue for not delivered order 8376455930 Tracking ID: 100041269465

Hi,

We have not received this amount for order 8376455930 Tracking ID: 100041269465 from Posta Plus.

Its pending for deposit from their side.

Thanks
Rashid
From: Reddy Prasad
Sent: Wednesday, July 29, 2020 5:01 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue for not delivered order 8376455930 Tracking ID: 100041269465

Dear Rashid

Please check and confirm on priority to refund the money to customer we have get the money.

Regards

Reddy Prasad

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 3:21 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue for not delivered order 8376455930 Tracking ID: 100041269465

@Reddy Prasad<mailto:[email-masked]> @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Still didn’t get a reply on this.

This is urgent FYI

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 10:00 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue for not delivered order 8376455930 Tracking ID: 100041269465

Dear Rashid

Can you check and confirm if we have received COD payment to refund the money since order was not delivered.

We may have to look at recovery from courier partner.

Regards

Reddy Prasad

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 10:56 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue for not delivered order 8376455930 Tracking ID: 100041269465

@KWI CustomerSupport<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Need this rectified asap.

The payment was made because of the link shared and now we can’t refund because in our system this is COD.

Please advise asap.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 8:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue for not delivered order 8376455930 Tracking ID: 100041269465

External email sender, please take precaution.
Hi jessie,

Need your assistance here, as the customer is chasing us

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 16:27:47
Subject: Re: Refund issue for not delivered order 8376455930 Tracking ID: 100041269465

Hi Team,

Any update ?
the customer is chasing us
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 14:23:10
Subject: Re: Refund issue for not delivered order

Hi Team,

Any Update ??
The customer is chasing us for his refund.
Pls do the needful.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 23 June, 2020 21:17:21
Subject: Re: Refund issue for not delivered order

Hi Team

Problem Statement: Refund issue (Not delivered order)

Order Date : Apr 7, 2020
Order ID: 8376455930
Tracking ID: 100041269465
Amount to be refunded :KWD 17.25
Consignments:  NOT_DELIVERED

Payment Details : Cash On Delivery
Assistance Required: Need to check and refund

Issue Description: the order is COD, However you have sent a link to the customer to pay online but the order was not delivered successfully, Please refund the customer against th order.

Regards
Shakeeb

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 15 June, 2020 08:36:32
Subject: Refund issue

Hi Team

Problem Statement: Refund issue

Order Date : Apr 7, 2020
Order ID: 8376455930
Tracking ID: 100041269465

Consignments:  NOT_DELIVERED

Payment Details : Cash On Delivery
Assistance Required: Need to check and refund

Issue Description: As per Hybris details the order is cash on delivery and delivery status is NDR but the customer is claiming that he paid the amount of this order and i need a refund and sent us pictures for the proof, so we request to check this order.

Regards
Hafizullah

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