Subject: Re: refund issue ( ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions)
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Jul 2020 04:03:25 -0700 (MST)

Hi Malik, 

Can you please assist us un the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 16:13:44 
Subject: refund issue ( ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions) 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED but amount is captured in Payment Transactions 

Order Date: ​Jul 11, 2020 
Order ID: ​ 8391876647 
Total Price:​ KWD55.00 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah