Subject: RE: Need Approval for refund 6482270265
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 16:48:08 +0000

Hi Shakeeb,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Monday, July 27, 2020 12:20 PM
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Need Approval for refund 6482270265

Hi Shakeeb,

Will revert to you shortly.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 5:55 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need Approval for refund 6482270265

External email sender, please take precaution.
Hi Jessie,

Need your assistance here.

Regards
Shakeeb

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 18:39:45
Subject: Need Approval for refund (Missing items)

Hi Team,

Problem Statement: Missing items

Order Date : 15/4/2020

Order ID : 1016276
Order ID: 6482270265
Tracking ID: 45943447432
Amount to be refunded : SAR130.00

Assistance Required: Need Approval for refund

Issue Description: The customer placed an order for 12 items but as per the customer she has only received 9 items, Under the consignment details we can see that all 12 items have been delivered from our side.
The missing item is:
153740998 - - Juniors Solid Sleeveless Bodysuit with Snap Butt
154408090 - - Juniors Textured Bib - Set of 5
130979659 - - Avent Silicone Soother - Set of 2

I have escalated to WH & Courier for these missing items but neither of them reverted back.

Case History: The customer reached out to us on the 13th of May for the follow up for the refund.

Customer's History: The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Hafizullah.

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Subject: RE: Need Approval for refund 6482270265
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 08:34:16 +0000

Process manual refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccc17ec515cf84d9718e508d83207d9ab%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637314356581111529&sdata=DkdwWhOXMyPzyE%2BxRl%2FN%2BjefXPBXUim9tGTGPAlfH9k%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccc17ec515cf84d9718e508d83207d9ab%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637314356581111529&sdata=rKdh9%2FGG3L8qKDAuO8xcq%2FREs28FAIebXBgPKk8DdHk%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, July 27, 2020 12:20 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Need Approval for refund 6482270265

Hi Sachin,

Another missing item issue reported by CS team and no revert from concern teams upon escalation.

Please advise if we can refund.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 5:55 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need Approval for refund 6482270265

External email sender, please take precaution.

Hi Jessie,

Need your assistance here.

Regards
Shakeeb

  _____

From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 18:39:45
Subject: Need Approval for refund (Missing items)

Hi Team,

Problem Statement: Missing items

Order Date : 15/4/2020

Order ID : 1016276
Order ID: 6482270265
Tracking ID: 45943447432
Amount to be refunded : SAR130.00

Assistance Required: Need Approval for refund

Issue Description: The customer placed an order for 12 items but as per the customer she has only received 9 items, Under the consignment details we can see that all 12 items have been delivered from our side.
The missing item is:
153740998 - - Juniors Solid Sleeveless Bodysuit with Snap Butt
154408090 - - Juniors Textured Bib - Set of 5
130979659 - - Avent Silicone Soother - Set of 2

I have escalated to WH & Courier for these missing items but neither of them reverted back.

Case History: The customer reached out to us on the 13th of May for the follow up for the refund.

Customer's History: The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Hafizullah.