Subject: Need Approval for refund #6487958910
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 06:29:02 -0700 (MST)

Hi Team, 

kindly assist us to get refund approval for the below case. 

Thank for your help. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 27 July, 2020 16:20:50 
Subject: Need Approval for refund 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : May 1, 2020 
Order ID : 1165747 
Order ID: 6487958910 
Tracking ID: 45947501832 
Total Price: SAR375.20 

Assistance Required: Need Approval for refund 

Issue Description: The customer placed an order on May 1, 2020, and as per Hybris the order was shipped on 4 May 2020, but when we track the shipment so the tracing ID is Invalid and I have added in Manual Refund Google Sheet for a refund on 08 June 2020. 

Case History: The customer reached out to us on 7 June 2020 for the follow up for the refund. 

Customer's History: The customer has placed his 1st order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah.