Subject: Need Approval for refund (Missing items)
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 22 Jul 2020 06:09:45 -0700 (MST)

Hi Team, 

Problem Statement: Missing items 

Order Date : 15/4/2020 

Order ID : 1016276 
Order ID: 6482270265 
Tracking ID: 45943447432 

Assistance Required: Need Approval for refund 

Issue Description: The customer placed an order for 12 items but as per the customer she has only received 9 items, Under the consignment details we can see that all 12 items have been delivered from our side. 
The missing item is: 
153740998 - - Juniors Solid Sleeveless Bodysuit with Snap Butt 
154408090 - - Juniors Textured Bib - Set of 5 
130979659 - - Avent Silicone Soother - Set of 2 

I have escalated to WH 4-time for these missing items but I did not get any confirmation about these missing items. 

Case History : The customer reached out to us on the 13th of May for the follow up for the refund. 

Customer's History : The customer has placed his 1st order with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah.