Subject: Re: refund issue 6479647612
From: Shakeeb Arsalan <[email-masked]>
To: uqadri <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>, suvadeep saha <[email-masked]>, ramesh gottimukkala <[email-masked]>, sree adhikessavan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, csecomsupport <[email-masked]>, keyaccounts-ksa <[email-masked]>
Date: Sun, 19 Jul 2020 03:51:21 -0700 (MST)

Hi Team, 

Please confirm how much did you collect from the customer ? 
As the customer is saying that you have collected the whole amount for the shipment 290085048791 but u did not deliver it fully. 

Regards 
Shakeeb 

From: "uqadri" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "csecomsupport" <[email-masked]>, "keyaccounts-ksa" <[email-masked]> 
Sent: Saturday, 6 June, 2020 12:13:18 
Subject: RE: refund issue 6479647612 

Dear Shakeeb , 

Below for your information as you requested. 

	

Barcode 	

Scan Time 	

Remarks 

290085048791 	

5/6/2020 17:47 	

RTN TO LAND MARK 

171085048808 	

4/19/2020 16:38 	

Shipment delivered 

Regards. 

Usman Aslam Qadri 

Key Accounts - KSA 

Customer Service Department 
SMSA Express Transportation Co. Ltd. 

Telephone +966-11-4633999 ext-8019 

[ http://www.smsaexpress.com/ | www.smsaexpress.com ] 

P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary. 

From: Shakeeb Arsalan [mailto:[email-masked]] 
Sent: Thursday, June 4, 2020 12:47 PM 
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Hafizullah Lsm; [email-masked] 
Subject: Re: refund issue 6479647612 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 28 May, 2020 17:42:28 
Subject: refund issue 

Hi Team 

Problem Statement: Refund Issue 

Order Date : Apr 10, 2020 
Order ID: 6479647612 
Tracking ID: 290085048791 
Assistance Required: Need to check this order and initiate the refund 

Issue Description: The order was placed on 10/4/2020 and was shipped in two shipments he received one shipment and paid the full amount as he has sent the picture for proof but the second shipment (mentioned above) the customer is claiming that SMSA delivered 3 items only and took the full amount, Now the customer is asking for the refund 

​ 

Regards 
Hafizullah