Subject: ON_VALIDATION_CANCELLED Refund issue KNET
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 11 Jul 2020 06:44:53 -0700 (MST)

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Jun 2, 2020 
Order ID: 8385676510 
Total Price: KWD60.47 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis. 

I Have escalated to the finance team but still the refund has not been initiated so kindly check this order and do the needful 

Regards 
Hafizullah