Subject: Re: Missing items
From: Seeta Seeta <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 9 Jul 2020 01:33:26 -0700 (MST)

Hi Hafizullah, 

This is my last warning to you before escalating anything just check the hybris 1000 times, For missing items the refund has already processed on 30/06. 

Payment Transactions 

Time 
Type 
Request id 
Amount 
Transaction status 
Transaction status details 

+ 
	
5/28/20 11:04 AM 
	
AUTHORIZATION 
	
6494739546 
	
SAR493.20 
	
ACCEPTED 
	
050286 

+ 
	
5/31/20 2:30 PM 
	
CAPTURE 
	
6494739546 
	
SAR493.20 
	
ACCEPTED 
	
SUCCESFULL 

+ 
	
6/30/20 9:12 PM 
	
REFUND_FOLLOW_ON 
	
6494739546 
	
SAR108.00 
	
ACCEPTED 
	
SUCCESFULL 
Tickets 
		
	Create New Ticket 	

		
No Entries 
Return Requests 

Return Request Number 
RMA 
Time created 
Voucher Code 
PG Value 
RV Value 
Cash Value 
My Credit 
COD Non Refund Value 
Voucher Non Refund Value 
Delivery Cost 
Partner Tracking ID 
Agent Name 
Delete 

- 
	
03989350 
	
23948277 
	
6/30/20 11:13 AM 

108 
	
0 
	
0 
	
0 
	
0 
	
12 
	
0 

Mohmoud Elsayed 

	Delete 	

		

Product 
Expected Quantity 
Received Quantity 
Reason 
Action 
Status 
Notes 

Stripe Detail T-shirt with Collared Neck and Short Sleeves 
	
1 

Lost In Transit 
	
IMMEDIATE 
	
REFUND_PROCESSED 

Text Print Tape Detail Shorts with Pockets and Drawstring Closure 
	
1 

Lost In Transit 
	
IMMEDIATE 
	
REFUND_PROCESSED 

Text Print Tape Detail Shorts with Pockets and Drawstring Closure 
	
1 

Lost In Transit 
	
IMMEDIATE 
	
REFUND_PROCESSED 

Stripe Detail T-shirt with Collared Neck and Short Sleeves 
	
1 

Lost In Transit 
	
IMMEDIATE 
	
REFUND_PROCESSED 
	
Order History 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 9 July, 2020 13:16:37 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 

Order Date : May 28, 2020 
Order ID: 6494739546 
Tracking ID: 45953572582 
Assistance Required: Need approval for the refund 

Issue Description: The customer placed an order for 16 items but as per the customer she has only received 12 items, Under the consignment details we can see that all 16 items have been delivered from our side. 

The missing item is: 
162369412 - - Stripe Detail T-shirt with Collared Neck and Short 
162436906 - - Text Print Tape Detail Shorts with Pockets and Draws 
162369415 - - Stripe Detail T-shirt with Collared Neck and Short Sle 
162436903 - - Text Print Tape Detail Shorts with Pockets and Draw 

I have escalated to WH three-time and also to the concept head for approval of refund but I did not get any confirmation abut this order so we request that you check this order on your priority basis 

Regards 
Hafizullah