Subject: Re: Lost shipment 6484907394 & S001017307020
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Fri, 26 Jun 2020 02:15:14 -0700 (MST)

Hi Team 

Problem Statement: (Shipment confirmation) 

Order Date : 22-Apr-2020 
Order ID: 6484907394 
Tracking ID: S001017307020 
Items : 158210024 - 155186755 - 160531496 - 153527453 
Assistance Required : the customer is claiming that he did not receive the above shipment, Please confirm have all the items mentioned above been shipped with Shipa partner ? 

Regards, 
Shakeeb 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Aessam" <[email-masked]>, "nali" <[email-masked]> 
Cc: "Hafizullah Lsm" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 23:30:42 
Subject: RE: Need POD 

Dear team, 

As per the system, the order was delivered to the end customer successfully. Please check again from your end. 

Best regards, 

Akram Wahdan 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer < [email-masked] > 
Sent: 24/6/2020 3:32 PM GMT+03:00 
To: [email-masked] ; [email-masked] ; [email-masked] 
Cc: [email-masked] ; [email-masked] ; [email-masked] ; [email-masked] ; [email-masked] 
Subject: Need POD 

Hi Team, 
Kindly Share the POD of below details. 
Tracking ID: S001017307020 
Order ID: [ callto:6484907394 | 6484907394 ] 
Regards, 
Fauzan 

From: "Hafizullah Lsm" < [email-masked] > 
To: "Seeta Seeta" < [email-masked] > 
Cc: "Fauzan Ahmad, Musalman" < [email-masked] >, "Shakeeb Arsalan" < [email-masked] >, "Apoorv Joshi" < [email-masked] > 
Sent: Wednesday, 24 June, 2020 09:45:21 
Subject: Need POD 
Hi Team, 
Problem Statement: Need POD 
Order Date: Apr 22 , 2020 
Order ID: [ callto:6484907394 | 6484907394 ] 
Tracking ID: S001017307020 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 23/04/2020 and as per ship website the order delivered to the customer on 26/04/2020 , But the customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 
​ 
Alternate mobile number: [ callto:0545475481 | 0545475481 ] 
Regards, 
Harfizullah