Subject: RE: Refund approval / lost order 6485043247
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: ksalmglogistics Rydconloc <[email-masked]>, Suvadeep Saha <[email-masked]>, Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 22 Jun 2020 04:35:29 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, June 21, 2020 8:44 PM
To: Sachin Maheshwari <[email-masked]>
Cc: ksalmglogistics Rydconloc <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Seeta Seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund approval / lost order 6485043247

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Refund approval
Order Date : 12/4/2020
Order ID: 6485043247
Tracking ID:  FP04231000124
Amount to be refunded : SAR 587.00
Assistance Required: need refund approval as the customer is chasing us constantly.
Issue Description: The order was shipped from our side on 4/23/20   and as per LMG website the order delivered to customer on 4/26/20 , But customer claiming that she has not received the order, we have asked the courier partner for POD several times but we have not heard back from them.

Customer's history : it is the customer's first order with us.
Regards,
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "ksalmglogistics Rydconloc" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 2 June, 2020 21:59:03
Subject: Need POD

Hi Team,

Problem Statement: Need POD
Order Date : 12/4/2020
Order ID: 6485043247
Tracking ID:  FP04231000124
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 4/23/20   and as per shipa website the order delivered to customer on 4/26/20 , But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Fauzan

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 2 June, 2020 19:26:02
Subject: Need POD

Hi Team

Problem Statement: Order delivered but the customer did not receive the order

Order Date : 12/4/2020
Order ID : 6485043247
Tracking ID: FP04231000124
Assistance Required: Need POD

Issue Description: The order was delivered form our side on 26/4/2020 and the customer is claiming that he did not receive the order but when I check HYBRIS so I see that order has been delivered so kindly give us proof of delivery.

​
Regards,
Hafizullah.

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