Subject: Re: Refund Issue 8381505591
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 20 Jun 2020 07:54:33 -0700 (MST)

Hi Team, 

Order : 8381505591 
PFA and check if we have captured the amount. 
If the amount has been captured pls refund the customer. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 20 June, 2020 13:30:34 
Subject: Refund Issue 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED and Customer demanding a refund 

Order Date: May 7, 2020 
Order ID: 8381505591 
Assistance Required: Need to check this order 

Issue Description: The customer tries to place the order on May 7, 2020 but did not complete and status is ON_VALIDATION_CANCELLED when i check the Payment Transactions so there is No Entries but the customer calming for deduction and sent us a picture of ti so kindly check this order. 

Regards 
Hafizullah