Subject: Re: Refund issue 8376455930
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Tue, 16 Jun 2020 03:56:27 -0700 (MST)

Hi Team 

Problem Statement: Refund issue 

Order Date : Apr 7, 2020 
Order ID: 8376455930 
Tracking ID: 100041269465 

Consignments: NOT_DELIVERED 

Payment Details : Cash On Delivery 
Assistance Required: Need to check and refund 

Issue Description: The order is COD, However the customer got a link from pota plus to pay online (PFA) and the order has been returned to the WH and marked as not delivered. 

The customer now is asking for refund, Please advise. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 15 June, 2020 08:36:32 
Subject: Refund issue 

Hi Team 

Problem Statement: Refund issue 

Order Date : Apr 7, 2020 
Order ID: 8376455930 
Tracking ID: 100041269465 

Consignments: NOT_DELIVERED 

Payment Details : Cash On Delivery 
Assistance Required: Need to check and refund 

Issue Description: As per Hybris details the order is cash on delivery and delivery status is NDR but the customer is claiming that he paid the amount of this order and i need a refund and sent us pictures for the proof, so we request to check this order. 

Regards 
Hafizullah