Subject: New Reply Received - Promo Code not working - please help.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 08:38:32 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Promo Code not working - please help.  Ticket comment <div>Dear Contact Centre Team
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<div class="">Kindly note that an order was NOT accepted at time of delivery yesterday. Your Contrepoint app is still showing it as delivered when I never accepted the package. </div>
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<div class="">It has been with the Courier Company since yesterday and I have contacted him again today to confirm, he still has the package with him. </div>
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<div class="">This has been an awful experience for a first time shopper!<br class="">
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<div>On 27 Mar 2023, at 8:05 PM, Salma Rizwi &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
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Dear Contact Centre Team
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<div class="">This is really bad service, I waited all day for a delivery phone call for order no: 9422334195, the delivery man came and without calling and was about to drive away when I called him back and and told him to take  it back. </div>
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<div class="">Please note I HAVE NOTE RECEIVED THE ORDER AND DO NOT WANT IT, I HAVE NOT RECEIVED IT AND HAVE NOT OPENED ANY PACKAGE.</div>
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<div class="">I am surprised to receive a message saying your order has been delivered.</div>
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<div class="">Kindly process my refund this has been a terrible experience. </div>
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<div class="">Regards</div>
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<div class="">Salma </div>
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<div class=""><b class="">Tel no: 055-3006349</b></div>
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<div class="">On 27 Mar 2023, at 3:47 PM, Salma Rizwi &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<div class="">Dear Batool</div>
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<div class="">Please note that I placed an order this morning and by mistake ordered the same colored towels in Qty x 4, I am unable to cancel the order as tit has been handed over to the courier company. I will ell courier I sent want when he calls.</div>
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<div class="">I am now trying to place an a new order but I cannot apply the CP50 code as its saying the its only valid on the first order. But please note I didn’t use a promo code with the first order I placed this morning and I am also not accepting this
 order. </div>
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<div class="">I need the promo code to work for the new order, please advise?</div>
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<div class=""><span id="cid:F7BDF90D-D81E-4FE7-9818-C0A56D7D7B5F" class="">&lt;CentrePoint.PDF.jpeg&gt;</span></div>
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Regards
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<div class="">Salma Rizwi </div>
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<div class="">Tel: 055-3006349<br class="">
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<div class="">On 27 Mar 2023, at 5:51 AM, Shukran &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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Our online world is the same as our offline world!</td>
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Hi Salma,</td>
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Congratulations, your Shukran Account has now been linked online. So, everytime you make an online purchase at any of your favourite brands, you will earn Shukrans against it. You can redeem them in subsequent purchases,<span class="Apple-converted-space"> </span><strong class="">online
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5933026