Subject: Note Added - [#4368624] Re: Wrong item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 24 May 2022 13:09:22 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4368624    Subject:  Re: Wrong item    Requester: Fatima AlNuaimi    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM399C9D1995494228AE4DEB2B6FCA3D84" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Team – on 18<sup>th</sup> itself we have reverted on mail. Attached for your ref.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM8C83B594F81B41FBA5880CDFDEDE0DFB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a> – do we have white colour in stock? If yes, then we can replace it.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please update to close this mail chain.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur </span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 24 May 2022 9:19 AM<br>
<b>To:</b> Varsha Govindan &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Babyshop Home Delivery &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Chaitali Gala &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4368624] - Re: Wrong item</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Gentle reminder.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  WWD WRONG ITEM<br>
Order Date : May 16, 2022<br>
Order ID: 9570393659<br>
Tracking ID: NA<br>
Item ID: 162009036 - - Delta Abby Toddler Bed<br>
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Assistance Required: Wrong color Item Received<br>
Issue Description: Customer emailed us informing that he/she received the item on May 17 , 2022 but the item which they received is Grey colour , customer also provided us the picture of  item. <br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 19 May at 10:18 AM
<span class="separator">, Varsha Govindan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Image replacement done online for
</span><span style="font-size:10.5pt;font-family:-apple-system">162009036 - - Delta Abby Toddler Bed
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<span style="font-size:10.5pt;font-family:-apple-system">From:</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 18 May 2022 10:36 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varsha Govindan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4368624] - Re: Wrong item</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Please take the return &amp; issue the refund.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Varsha</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Please review this item &amp; do the necessary correction on site.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Ankur</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 17 May 2022 7:04 PM<br>
<b>To:</b> Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4368624] - Re: Wrong item</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  WWD WRONG ITEM</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Wrong colour Item Received</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer emailed us informing that he/she received the item on May 17 , 2022 but the item which they received is Grey colour , customer also provided us the picture
 of  item. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.</span></div>
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