Subject: New Reply Received - missing item and wrong size
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 06:51:27 +0000

Hi Ali Atef,  The customer has responded to the ticket.  missing item and wrong size  Ticket comment <div dir="ltr">That's great, thank you very much. <br>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, May 23, 2022 at 10:24 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Ralph,</div>
<div><br></div>
<div>Thank you for contacting us.</div>
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<div>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</div>
<div>We are really sorry if it took longer than usual to get back to you.</div>
<div> </div>
<div dir="ltr">We have checked and would like to let you know that we initiated the item (164213436 - - Set of 3 - Solid Boxers) refund as a token of apology  and the refund value of (AED 35) has been refunded back to your original payment method within 7- 14 working days.</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>your friends,</div>
<div dir="ltr">Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4367666