Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 18:27:18 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div>
<div>
<div>Hello,</div>
<div dir="ltr">
<br>
</div>
<div>Does it need all that time to collect a damaged item?</div>
<div dir="ltr">It's been more than 25 days since I request the return, and all I get now is "Our team is working to resolve ..."</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Please arrange for collecting and refund ASAP.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Thanks,</div>
<div dir="ltr">Wesam</div>
</div>
<div id="ms-outlook-mobile-signature">
<div></div>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, May 21, 2022 6:04:05 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4363610] - Returns
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">​Hi Wesam,<br>
<br>
Thank you for contacting us.<br>
<br>
We offer our deepest apologies for the experience you had, and we would like to let you know that this is not the experience we would like our customers to have with us and that we strive to develop our services in order to have the best shopping experience
 with us next time.<br>
<br>
We are really sorry if it took longer than usual to respond to you<br>
 <br>
Our team is working to resolve your issue and will get back to you as soon as possible.<br>
 <br>
your friends,<br>
Support Team.</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4363610