Subject: Note Added - [#4134721] Refund not received - 40022202886415032022
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 May 2022 08:16:35 +0000

Hi ,    Mahamed Ahmed Yusuf added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4134721    Subject:  Refund not received - 40022202886415032022   Requester: purnima    Note Content:   <div class="WordSection1">
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<span style="color:white">Message classified as External Non-Confidential</span><span style="font-size:12.0pt;color:white"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Dear Merchant</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>This below transaction not processed in QNB POS  </span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.qnb.com.qa/" target="_blank" rel="noreferrer"><span style="color:#5E0035;text-decoration:none"><img width="96" height="29" style="width:1.0in;height:.302in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTI5MjM1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7J-FdlpJi3zrSyS2W3VW8lse0YI8B1zLbuJWH7NBJcw" data-id="2043339292351" alt="cid:[email-masked]"></span></a></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Mahamed Ahmed Yusuf</span></b></div>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Senior Officer Merchant Operations</span><span style="font-size:10.0pt">                 Direct   +
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#191919'>974 4497 5907              Qatar National Bank (Q.P.S.C.)</span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Cards &amp; Merchant Operations                           Fax:-   + 974 4497 5990              
</span><span lang="PT-BR" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#191919'>P.O. Box 1000, Doha, Qatar</span>
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<span lang="PT-BR" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#191919'>Central Operiation                                                                                                         </span><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#943634'>qnb.com</span></i><span lang="PT-BR" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#191919'>                   
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Sadiq Ansari &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, May 17, 2022 11:05 AM<br>
<b>To:</b> Ravi Chandra Lachireddi &lt;[email-masked]&gt;; Bogdan Barbieru &lt;[email-masked]&gt;; MerchantServices &lt;[email-masked]&gt;<br>
<b>Cc:</b> Rakesh Bernooli &lt;[email-masked]&gt;; Sudakar Reddy &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Raju Nair &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;;
 [email-masked]; Rajkishore Reddy &lt;[email-masked]&gt;; Mohammad Riaz Ahmed &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4134721] - Refund not received - 40022202886415032022<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><strong><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>This message originated outside of QNB Group. Do not click links or open attachments unless you recognize
 the sender and know the content is safe.</span></strong></div>
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<div class="MsoNormal">Urgent !</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Please share below request ref-number with date.</div>
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<div class="MsoNormal"><i><span style="color:#181717">Thanks Regards,</span><span style="color:#1F4E79"></span></i></div>
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<b>From:</b> Rajkishore Reddy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, May 17, 2022 8:28 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sudakar Reddy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakesh Bernooli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4134721] - Refund not received - 40022202886415032022</div>
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<div class="MsoNormal">Dear Farzan</div>
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<div class="MsoNormal">Below email is marked to the wrong team.</div>
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<div class="MsoNormal">Sudakar: can you confirm who can close the below refund issue.</div>
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<div class="MsoNormal">Raj Kishore</div>
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<div class="MsoNormal">Senior Manager Logistics</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 16, 2022 7:32 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rajkishore Reddy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4134721] - Refund not received - 40022202886415032022</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM3E6965C69E7F4251B23B498E6D736424" rel="noreferrer">
<span style="text-decoration:none">@Rajkishore Reddy</span></a>,</div>
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<div class="MsoNormal">Please assist.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, May 10, 2022 7:31 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rajkishore Reddy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4134721] - Refund not received - 40022202886415032022</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM0C51667D66FF4B799F96319E0E9AFD57" rel="noreferrer">
<span style="text-decoration:none">@Raju Nair</span></a>,</div>
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<div class="MsoNormal">Need to get this issue sorted.</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" id="OWAAM7F435E43712C4807B8ADF2D664295F4D" rel="noreferrer"><span style="text-decoration:none">@Rajkishore Reddy</span></a></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, May 4, 2022 6:42 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4134721] - Refund not received - 40022202886415032022</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAMADE5AF3EDA84460ABE8176DAE171BEE8" rel="noreferrer">
<span style="text-decoration:none">@Raju Nair</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<b>From:</b> Faraz Lohani <br>
<b>Sent:</b> Thursday, April 28, 2022 10:52 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4134721] - Refund not received - 40022202886415032022</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAMA4885B368DA84420ADABC685F06A6D03" rel="noreferrer">
<span style="text-decoration:none">@Raju Nair</span></a>,</div>
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<div class="MsoNormal">Can you please assist for the below complaint.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, April 21, 2022 3:24 PM<br>
<b>To:</b> Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4134721] - Refund not received - 40022202886415032022</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Reminder<br>
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Any update related the below case?<br>
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Problem Statement: Refund Follow Up<br>
Order Date : 15th Mar, 2022.<br>
Item Name: BP Logan Mason Fitted Sheet <br>
Customer Contact Number: +97433649399<br>
Assistance Required: Process The Refund<br>
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Issue Description:  This was purchased from Home centre - City centre mall and was returned at Al Asmakh Mall but till now he didn't get his refund. Please check and do the needful.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 16 Apr at 11:26 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Hi Team,</span></div>
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Problem Statement: Refund Follow Up<br>
Order Date : 15th Mar, 2022.<br>
Item Name: BP Logan Mason Fitted Sheet <br>
Customer Contact Number: +97433649399<br>
Assistance Required: Process The Refund<br>
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Issue Description:  This was purchased from Home centre - City centre mall and was returned at Al Asmakh Mall but till now he didn't get his refund. Please check and do the needful.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Bahashwan.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 13 Apr at 2:24 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Hi Team,<br>
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Problem Statement: Refund Follow Up<br>
Order Date : 15th Mar, 2022.<br>
Item Name: BP Logan Mason Fitted Sheet </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Contact Number: +97433649399<br>
Assistance Required: Process The Refund<br>
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Issue Description:  This was purchased from Home centre - City centre mall and was returned at Al Asmakh Mall but till now he didn't get his refund. Please check and do the needful.<br>
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Regards,<br>
Ziena.</span></div>
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