Subject: New Reply Received - Returns
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 23 Apr 2022 07:12:10 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif'>Please note that , the order has proceed for return in System possessor below highlighted in yellow ,but still not yet contact from your site ,so today we will visit your nearest counterpoint
 store and return product.</span></div>
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<img width="784" height="680" style="width:8.1666in;height:7.0833in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzMTQzNDM0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2iSjcx1rloCKWMY4xHfElA6racNtaGV3eTHqYThsLns" data-id="2043331434347"><span style='font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif'>Regards</span></div>
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    <td style="FONT-SIZE: 10pt; FONT-FAMILY: Calibri; WIDTH: 530px; COLOR: #00466e" colspan="2"><strong style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri">Mohammed Rashid<span style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri; COLOR: #430f0f"></span></strong></td>
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    <td style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri; WIDTH: 530px; COLOR: #000000" colspan="2"><strong style="FONT-SIZE: 10pt; FONT-FAMILY: Calibri">Inventory Controller</strong></td>
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<strong style="FONT-FAMILY: Calibri; COLOR: #00466e">E</strong>  
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      <div style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><img style="HEIGHT: 60px; WIDTH: 367px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzMTQzNDM0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ujSeHNmtsmBC7ChpqqqQLobRDF5DEVeR3sI9HrBJFbU" data-id="2043331434348" width="367" height="60"></div>
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<div>From:<span style='font-family:"Calibri",sans-serif'> Shoemart &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, April 22, 2022 1:30 PM<br>
<b>To:</b> Mohammed H Rashid &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4172814] - Returns</span>
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<b><span style='font-family:"Calibri",sans-serif;color:#C00000;background:#FFE599'>Caution: </span></b><span style='font-family:"Calibri",sans-serif;color:#C00000;background:#FFE599'>
</span><i><span style='font-family:"Calibri",sans-serif;color:#404040;background:#FFE599'>This is an external email. Be cautious while opening links or attachments.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi MOHAMMAD,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for shopping with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return
 online purchases through the below three channels:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can contact our customer support team on 8001111027 to make a return and to be notified of the refund amount based on our return policy.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item.
 Just click on the box and follow the instructions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can now drop off your return to any (Centrepoint) store.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Here’s what you need to do.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit
 account for online purchases. If you’ve paid by card, you can receive a refund to your card.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4172814:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4172814