Subject: New Reply Received - Re: Your return request has been cancelled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 16:00:39 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <div dir="auto">Please resolved it now i want a refund to this item...how many times i call your customer support they told me to go to the store and refund the items there's no problem...but now im here in your store why you system denied it? Can you please resolved it immediately i spending more money just to go back in forth...please i want your reply as soon as possible...thank you<br><br><div>don$⁸⁴</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 10 Apr 2022, 6:55 pm Dominic Papalid, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi... i need to return my item to your store kindly please accept my request this is very inconvenience for me...one of your call center agent told me to go to the store and refund the money but when i arrived here just now in your store your system has denied my itrm what is this? Can you please solve this i need to returned it now please make an action...thank you<br><br><div>don$⁸⁴ </div>
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<div dir="ltr" class="gmail_attr">On Sun, 10 Apr 2022, 11:19 am Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4147813</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Ali Atef : </div>
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<div dir="ltr">Hi Dominic,</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Thank you for reaching out to us with your concern.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr">We request you please to let us know if the item has been collected from you.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Feel free to get in touch if you need further assistance.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
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<div><span>Your friends,</span></div>
<div>
<span>The</span><span> </span><span>S</span><span>upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4147813