Subject: New Reply Received - Emailing 04_04_2022_STATEMENT_Mon Apr 04 23_32_58 GMT+03_00 2022.pdf
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 08 Apr 2022 10:32:54 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Emailing 04_04_2022_STATEMENT_Mon Apr 04 23_32_58 GMT+03_00 2022.pdf  Ticket comment <div dir="auto">Money of refunded items of order no.(<a href="tel:8163029656" rel="noreferrer">8163029656</a>) not yet back my account.</div>
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<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 06/04/2022  9:19 am  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Emailing 04_04_2022_STATEMENT_Mon Apr 04 23_32_58 GMT+03_00 2022.pdf </div>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4126405</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4126405<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Ali Atef : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Elham,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">Regarding your order with ID (8163029656), We would like to inform you that we have processed the refund of amount (KWD15.75) on (02/04/2022) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4126405