Subject: New Reply Received - Order 9563645795
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Apr 2022 10:15:40 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Order 9563645795  Ticket comment <div dir="auto">Hello,<div dir="auto"><br></div>
<div dir="auto">A courrier was sent to pick up the item but unfortunately thw update was not made in your system and i can't see my refund. </div>
<div dir="auto"><br></div>
<div dir="auto">Please advise </div>
<div dir="auto">Regards, </div>
<div dir="auto">Naisun MOUMINI </div>
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<div dir="ltr" class="gmail_attr">Le lun. 4 avr. 2022 à 20:19, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; a écrit :<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4109238</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4109238<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Ahmad Hokan : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Naisun,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We rest assure you that we are working on your concern is our priority to further assist<br><br>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Thank you for shopping with us.<br><br>Your Friends,<br>The Support Team.</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4109238