Subject: New Reply Received - order number 1661101274
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 25 Mar 2022 12:07:40 +0000

Hi Ali Atef,  The customer has responded to the ticket.  order number 1661101274  Ticket comment <div dir="auto">Dear Max,<div dir="auto"><br></div>
<div dir="auto">I have order again through your App but payment problem occurred again. I don't know why and the money deducted from my account. the total amount was 9.010 OMR</div>
<div dir="auto"><br></div>
<div dir="auto">massege recieved:</div>
<div dir="auto"><br></div>
<div dir="auto">عذرًا، لم تتم معالجة الطلب رقم 1662589380 بنجاح. يرجى إعادة المحاولة أو استخدام الدفع نقدًا عند الاستلام. <a href="https://maxfashion.app.link/PNJAK7irGob" rel="noreferrer">https://maxfashion.app.link/PNJAK7irGob</a>
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<div dir="auto"><br></div>
<div dir="auto">and</div>
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<div dir="auto">تم خصم 9.010 OMR من حسابك رقم 0313XXXXXXXX0027 بإستخدام بطاقة الخصم المباشر في 141631-Max Fashion بتاريخ 2022/03/25 14:18:39.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 14 Mar 2022, 11:41 Wms Almanthari, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Thank you dear</div>
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<div dir="ltr" class="gmail_attr">On Mon, 14 Mar 2022, 11:37 Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">​Hi WAAD,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1661101274) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1661103436).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order is in store you will get SMS to collect the order.<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4021342