Subject: New Reply Received - Amount deducted twice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Mar 2022 09:01:54 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Amount deducted twice  Ticket comment <div dir="ltr">Dear Centrepoint team<div>Warm greetings.</div>
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<div>A gentle reminder.</div>
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<div>thanks</div>
<div>anu</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Mar 22, 2022 at 2:32 PM Omrayane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi<div>Good afternoon. </div>
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<div>I have already presented a strong proof of the transaction in my previous email. Please i request you to review the two images of two transactions done by centrepoint. As per your request i have called my bank again, they say no doubt because i have already the strong proof of two transactions from your organization. They added, your organization has taken in two different days 1st on march 16 and 2nd time on 19th. What else do you need to explain? </div>
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<div>Common, it is clearly mentioned in the transaction report. I hope to hear from you ASAP. </div>
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<div>if you wish to reach me here is my number</div>
<div>0544498344</div>
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<div>thanks</div>
<div>A</div>
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<div dir="ltr" class="gmail_attr">On Tue, Mar 22, 2022 at 1:29 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Anu,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused. This is definitely not the experience we wish you had when shopping on our website.</div>
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<div dir="ltr">We would like to inform him the attachment that you have shared has the same Ref/Check No, we kindly ask you to please check with your bank and get the authorization code for the debits.</div>
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<div dir="ltr">And please confirm with your bank if there are 2 deductions and if it is, please share 2 authorization codes.</div>
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<div>We are looking forward to hear from you soon. <span>Thank you for your help!</span>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4056072