Subject: New Reply Received - RE: Sorry, we had to cancel part of your order.
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 14 Mar 2022 20:56:07 +0000

Hi Ali Atef,  The customer has responded to the ticket.  RE: Sorry, we had to cancel part of your order.  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi,</div>
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It's final call!</div>
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<span style="color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt">First of all if the item in non-saleable condition, then why its showing in web and why the last piece is update in web. Why not keep the buffer.</span><br>
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<span style="color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt">Secondly, it's not without any apologies item removed from my order.  </span>
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Will give you two options kindly let me know which one you can accept. </div>
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First option arrange my product otherwise give me the discount voucher of approx 100/AED. </div>
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Secondly if you can't accept will escalate the case to Landmark family members (<b>Micky</b>/<b style="">
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<span style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; line-height: normal; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0)">Renuka Jagtiani</span>
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<span style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0)">Rgds</span>
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<span style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0)">Ahmed</span>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> 14 March 2022 11:39<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3998536] - RE: Sorry, we had to cancel part of your order.
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<div dir="ltr">Hi Munawar,</div>
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<div dir="ltr">Thank you for reaching out to us with your concern.<br>
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Please accept our sincere apologies for the late response and inconvenience caused to you.</div>
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We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. The quality team found that the available
 units of Sustainable Bossini Solid Polo T-shirt with Short Sleeves were not in the salable condition and hence they removed it from your order. <br>
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We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same. We don't have the stock for this item at the moment and the website is also updated now. Please
 find the attached screenshot for the same.<br>
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​We hope this clarifies your concern and have a great day. Stay safe!<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3998536