Subject: New Reply Received - Urgent escalation on wrong product received. Order # 9559964541
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Mar 2022 05:30:17 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Urgent escalation on wrong product received. Order # 9559964541  Ticket comment <div dir="auto">Kindly revert.</div>
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<div>On Wed, Mar 9, 2022, 9:51 PM Shruthi Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi team,<div dir="auto"><br></div>
<div dir="auto">Please note i had ordered the same product 4 times and all 4 times it came wrong. For 3 of them the refund shows initiated bt for the 1 which was collected yesterday with one more same product is still showing processing. </div>
<div dir="auto"><br></div>
<div dir="auto">Kindly note both the remaining items were picked up yesterday by the same person yesterday so kindly process the refund.</div>
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<div dir="auto">Also by when can i expect the AED 50 voucher? I want to place an order.</div>
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<div dir="ltr" class="gmail_attr">On Tue, Mar 8, 2022, 3:40 PM Shruthi Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Noted.</div>
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<div dir="ltr" class="gmail_attr">On Tue, Mar 8, 2022, 3:30 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Shruthi,<br><br>
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<div dir="ltr"><div dir="ltr">
<div dir="ltr">Thank you for prompt response.<br><br>We can understand your concern and your disappointment here. We would have felt the same if we were at your place, Please accept our sincere apology once again.</div>
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<div dir="ltr">We would like to inform you that we have raised a return request for order id  9560348150 as well and a collection is assigned to the courier team under tracking id RP030822002832 and it can be tracked by clicking <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP030822002940&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_ar" rel="noreferrer" target="_blank">here</a>. Our courier team will contact you on your registered mobile number (+971502556589) in order to collect the item within 3 - 5 working days.</div>
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<div dir="ltr">Please note that we have escalate already escalate you to the concerned team to get it fixed on an urgent basis as it seems some issue with this product.<br><br>Kindly also be informed that as pormised, we have also escalated it to the voucher team to create a voucher for you worth AED 50, which you can use it in you next purchase at <a href="http://centrepointstores.com/ae/en/" rel="noreferrer" target="_blank">http://centrepointstores.com/ae/en/</a><br><br>We request you to please allow us 2 - 3 working days and will get back to you once we will get the voucher details from the voucher team.</div>
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<div dir="ltr">We really appreciate understanding and cooperation. Feel free to reach us out for any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3977860