Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 14:44:01 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div dir="auto">good afternoon i did receive the items today,can i exchange back the shoes that is 40 size i want to exchange to 39 please</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 4 Mar 2022, 11:18 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3968411</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Ali Atef : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Yumi,<br><br>Thank you for contacting us.<br><br>Please accept our apologies for the inconvenience caused.<br><br>Please note that the cash delivery payment is currently available. Please delete the application, reinstall it, and try to purchase again.<br><br>If the same problem recurs, please provide us with the following information:<br><br>- email address :<br>- country of arrival<br>The type of device used<br>- Application version.<br>System version<br><br>Note: If there is no response within 24 hours, the case will be closed automatically.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>your friends,<br>Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3968411