Subject: New Reply Received - Re: Order confirmed!
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 05:47:02 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="auto">Dear Babyshop</div>
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<div dir="auto">Despite many reminder we havent yet received your feedback on our request to credit back the money we paid for baby zen canope </div>
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<div dir="auto">You already confirned in your email at first that order has not been delivered yet as per your system and records hence we need you to refund us back the amount of 239 dhs asap </div>
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<div dir="auto">Hipe to hear from you this time otherwise i feel obliged to uplift my complaint to the consumer rights protection in dubai </div>
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<div dir="auto">Waiting your feedback </div>
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<div dir="auto">Regards، </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 2 Mar 2022 at 4:50 PM Prettycaroline Lagbas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hello , </div>
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<div dir="auto">Is there any update regarding this matter ? Thank you . </div>
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<div dir="ltr" class="gmail_attr">On Tue, 1 Mar 2022 at 12:30 AM Prettycaroline Lagbas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Thank you for your quick response. </div>
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<div dir="auto">Actually, We refuse to receive the item. </div>
<div dir="auto">My husband met the delivery man when he was at the parking to deliver it to us and then he double checked it he found out it was a wrong item. We are expecting a stroller and not a cover . </div>
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<div dir="auto">The delivery man, collected back the order and he said he will return, and we will receive a credit note by email from baby shop.</div>
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<div dir="auto">The delivery came (feb 26, saturday sometime between 3-5pm) +971564112406.</div>
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<div dir="auto">Thank you . </div>
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<div dir="ltr" class="gmail_attr">On Mon, 28 Feb 2022 at 8:21 PM Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Carol,<br><br>  Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Please accept our full apologies for this inconvenience.<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We have checked your order and as per our records the order is not delivered yet and we couldn't locate any return request has been created for the item ().</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We kindly ask you to confirm whether if you received and returned the item or not so that we can assist you with this concern.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We thank you for your cooperation and understanding, and we are looking forward to hear from you soon.<br><br>Feel free to email us if you need further assistance. We will be happy to help!<br>  <br>Your Friends,<br>The Support Team.</div>
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</div>-- <br><div dir="ltr">Best Regards, <br>Carol Lagbas</div>
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</div>-- <br><div dir="ltr">Best Regards, <br>Carol Lagbas</div>
</blockquote>-- <br><div dir="ltr" class="gmail_signature">Best Regards, <br>Carol Lagbas</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3956590