Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Mar 2022 06:43:54 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hassna                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  hassna Bot:  Hi Hassna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4658237168 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466443358            10:50 PM, 26th Feb                   mayar                   Hi Hassna,Good night Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:51 PM, 26th Feb                     hassna                    Hi Mayar           10:51 PM, 26th Feb                     hassna                    I have an order that was not delivered           10:51 PM, 26th Feb                     hassna                    4658237168           10:51 PM, 26th Feb                     hassna                    This is my order number           10:51 PM, 26th Feb                     hassna                    Placed on Feb 19           10:52 PM, 26th Feb                   mayar                   Could you please confirm is this your correct phone number 97466443358?           10:52 PM, 26th Feb                     hassna                    Yes its correct           10:52 PM, 26th Feb                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            10:52 PM, 26th Feb                     hassna                    Thanks           10:52 PM, 26th Feb                   mayar                   Is there anything else i can help you with           10:54 PM, 26th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:55 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3948697