Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Feb 2022 19:56:27 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div>My query has not been resolved.  This is very very disappointing. </div>
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<div>Grace Nickaf. <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Thu, 24 Feb 2022 at 4:20, gertrude nickaf</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8167297630"><div>
<br>I sent you the links for both orders with you and no one has replied with a feedback on why my orders have not been delivered.  This is a bad shopping experience and says alot about your after sales follow up on your customers.  The idea should not be to get the customers funds but to ensure a repeat purchase.  <div>I would like a full refund if your store cannot deliver items purchased after two weeks even as you boasted of next day delivery.  </div>
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<div>Grace Nickaf. <br><div id="yiv8167297630ymail_android_signature"><a rel="noreferrer" id="yiv8167297630ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv8167297630yqt70779" class="yiv8167297630yqt3472758309"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Wed, 23 Feb 2022 at 8:25, gertrude nickaf</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv8167297630"><div><div id="yiv8167297630"><div>
<a rel="noreferrer" id="yiv8167297630linkextractor__1645600990052" target="_blank" href="https://www.centrepointstores.com/ae/en/my-account/order/9557728169?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en">https://www.centrepointstores.com/ae/en/my-account/order/9557728169?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en</a><div><br></div>
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<a rel="noreferrer" id="yiv8167297630linkextractor__1645601084937" target="_blank" href="https://www.centrepointstores.com/ae/en/my-account/order/9557746070?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en">https://www.centrepointstores.com/ae/en/my-account/order/9557746070?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en</a><br>
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<div>Those are the two orders.</div>
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<div>Grace Nickaf. </div>
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<br><div id="yiv8167297630ymail_android_signature"><a rel="noreferrer" id="yiv8167297630ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv8167297630yqt00097" class="yiv8167297630yqt5858436978"><div id="yiv8167297630yqt27238" class="yiv8167297630yqt9237931447"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Wed, 23 Feb 2022 at 8:02, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv8167297630"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr" style="margin:0in 0in 0.0001pt">Hi Gertrude,</div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Thank
you for getting in touch with us.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Please
provide us with order ID so we can further assist you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">We
look forward to hearing from you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
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<div><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Your friends,</span></div>
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<span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">The </span><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">S</span><span style="font-size:10.5pt;font-family:sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">upport Team</span>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3933471