Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 23 Feb 2022 05:52:47 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:34 PM, 20th Feb                     User                    This is regarding my order no 1655388497 and order no. 1655706416.           02:37 PM, 20th Feb                   Ziena                   Hi, I'm Zina, how can I help you today?           02:37 PM, 20th Feb                     User                    This is regarding my order no 1655388497 and order no. 1655706416.           02:37 PM, 20th Feb                     User                    I have returned 2 items from these 2 orders.But I have not received my refunds yet.           02:38 PM, 20th Feb                   Ziena                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:38 PM, 20th Feb                     User                    I had returned first order more than 2 weeks ago while 2nd one
  I returned one week back.           02:39 PM, 20th Feb                     User                    I have written 5-6 emails regarding the first one but no help from your side. I am very much disappointed now ,and lost hope of getting the refund.           02:41 PM, 20th Feb                   Ziena                   Can you please provide us with the return slip that was given to you by the shipping representative when you handed the products so that we can check for you and serve you as it should.           02:41 PM, 20th Feb                     User                    the return slip was not handed me at the time of pickup or any kind of acknowledgement from your side whatsoever but when I put the return request for the first order I order I got only this tracking ID 42724648816.           02:44 PM, 20th Feb                     User                    This is the only information I have           02:44 PM, 20th Feb                     User                    for the return of my 
 first order.           02:45 PM, 20th Feb                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:45 PM, 20th Feb                   Aya                   Please note that we will do our best to contact you as soon as possible.           02:46 PM, 20th Feb                     User                    How much more time you need,it's already more than 2 weeks           02:46 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3918867