Subject: New Reply Received - Complaint # 3771258
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 22 Feb 2022 07:50:58 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Complaint # 3771258  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Support Team,</div>
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Any updates?</div>
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Thanks,</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Khalid Mohi</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Khalid Mohi &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, February 9, 2022 11:56 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3784942] - Complaint # 3771258
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Dear Support Team,</div>
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Firstly, i have received and email from you end that<span> the amount has been captured and you are working on it. then another email that the amount will be refunded within 5 working days. </span>
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<span>Now you are telling me that the amount is never received.</span>
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<span>Also, i checked with the bank and they told me that the amount has been deducted from the Visa card as i already sent you the bank statement. They told me that they have received the invoice from your end and the amount has been deducted.</span>
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<span>Check this email</span>
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Wed 1/26/2022 3:01 PM</div>
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To:
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<span> </span>You</div>
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<div dir="ltr" style="margin:0px">Hi khalid,</div>
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<div style="margin:0px">Thank you for shopping with us.</div>
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<div dir="ltr" style="margin:0px">Please note that after checking the account linked with the following order ID: 8121206666, We could see that the amount (KWD29.75) has been captured from our end so we request you to raise objection to your bank and they will
 check &amp; assist you about the refund.</div>
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<div style="margin:0px">Feel free to reach out to us if you need any further assistance.</div>
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<div style="margin:0px">Your Friends,</div>
<span dir="ltr" style="margin:0px">The Support Team.</span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, February 6, 2022 8:04 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3784942] - Complaint # 3771258</font>
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<div><font color="#333333" dir="ltr">Hi Khalid,</font></div>
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<div><font color="#333333" dir="ltr">Thank you for contacting us,</font></div>
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<font color="#333333"> We apologize for the inconvenience caused</font><font color="#333333" dir="ltr"><br>
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 With reference to the order number (8121206666) please note that the RRN (136208959115) authorisation is void from our end and the amount is never received at our end. Please raise dispute with your bank and share this RRN with them.<br>
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Feel free to contact us for further assistance.<br>
<br>
your friends,<br>
Support Team.</font> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3784942