Subject: New Reply Received - Order inquiry
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 07:19:42 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Order inquiry  Ticket comment <div>Dear team,</div>
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<div id="yMail_cursorElementTracker_1645341547902">Thankyou for the clarification &#128522;</div>
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<div>On Sun, 20 Feb 2022 at 9:21, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6186958801"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">​Hi Sasha,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8158267130) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8158267146).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3917516