Subject: Ticket Assigned - Conversation with rowsath
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 06:27:46 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rowsath rowsath                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rowsath Bot:  Hi Rowsath ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9557771305 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi I am Mais, Thank you for contacting us, How may I help you today Customer:  I placed the order 15th Feb Agent:  Please confirm your prder number Agent:  9557771305 Customer:  9557771305 Customer:  Yes Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there any other query I can help you with? Customer:  Nothing Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  Make sure I can collect as soon as possible Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rowsath Bot:  Hi Rowsath ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9557771305 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:01 PM, 18th Feb                   Mais                   Hi I am Mais, Thank you for contacting us, How may I help you today           07:02 PM, 18th Feb                     rowsath                    I place an order on 15 still showing in processing           07:04 PM, 18th Feb                     rowsath                    May I know why its getting delay??           07:04 PM, 18th Feb                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           07:04 PM, 18th Feb                     rowsath                    Ok           07:05 PM, 18th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:06 PM, 18th Feb                   Mais                   Is there any other query I can help you with?           07:07 PM, 18th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:10 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3911850